Implementation Engineer, CX
Location
medellín, valle de aburrá, antioquia
Job Type
Full-time
Category
Other-General
Posted
May 30, 2026
Implementation Engineer
Hybrid model: 2 times per week at the office.
Role Overview
Implementation Engineers collaborate with both new and existing clients to implement NICE products, acting as experts in configuring the client’s NICE portal and integrating it into their business processes. They take primary responsibility for setting up and implementing technical systems and applications, leveraging configuration tools, programming knowledge, and project management expertise.
Key Responsibilities
- Collaborate with clients to gather requirements and design tailored implementation strategies.
- Configure contact center solutions, including advanced call flows, IVR paths, APIs, and integrations.
- Configure and implement the client’s portal, utilizing NICE platform tools, including advanced features like APIs and integrations.
- Collaborate closely with Engagement Managers and Implementation Consultant...