Implementation Engineer Irc290945

DescriptionDepartment/Project DescriptionA customer is a healthcare IT security company.
It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers' productivity.The goal is to create a SaaS product from ground up in a public cloud framework.RequirementsJob SummaryThe Implementation Engineer oversees day-to-day delivery of complex technical services to customers; responsible for processmanagement of, customer communication within, and operational execution of technical services on the customer base.DutiesOversees and ensures execution of complex technical projects to establish or bolster the company position within the customer base.
Serves as the technical point of contact for implementation and install-base customer projects.
Owns the technical services case pipeline and delivery.
Responsible for driving identified KPIs for the department, centering on satisfaction and throughput of tec...