Implementation Specialist

Role Overview

Support the pre and post implementation process following all the implementation processes established.

Responsibilities

• Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts;
• Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy;
• Ability to document test scenarios of configuration to support QA;
• SME in a number of the Solera products, particularly understanding the configuration and integration capabilities;
• Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments;
• On occasion train the customer on the newly delivered configuration;
• Support in cross functional alignment with product and sales, to ensure alignment on roadmap;
• Provide ...