Implementation Specialist (OPERA), Japan

HRS Hospitality & Retail Systems • Japan, Japan, Japan • Posted June 21, 2026

Location Japan, Japan

Job Type Full-time

Category Computer Occupations

Posted June 21, 2026

Duties and Responsibilities 

Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the region

Handle customer cases, triage the inbound caseload and reviewing the existing owned and escalated cases

Ensure familiarity with new product releases as they become available

Liaise with subject matter experts on client requests for enhancements and development

Work with the support/implementation teams to ensure service level requirements are exceeded, conduct user training

Partners with project management to ensure on-time construction, configuration and installation.

Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.

Consults directly with the customer to document and analyze customer needs and Hotel operations.

Answer operational and application questions and consult t...

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