Implementation & Support Specialist

The Associated Press is an independent global news organization dedicated to factual reporting.
Founded in ****, AP today remains the most trusted source of fast, accurate, unbiased news in all formats and the essential provider of the technology and services vital to the news business.
More than half the world's population sees AP journalism every day.
The Associated Press seeks an Implementation and Support Specialist to work on its Workflow Solutions team providing assistance to media companies who use software that AP licenses.
This position is to be based in Mexico or Colombia.
**Responsibilities**:
Provide on-site, telephone and remote support for software and systems used in television, radio, online and network newsrooms in North, Central and South America.
Systems include ENPS, AP Storytelling, ENPS Mobile and add-ons.
Provide on-site and remote training to users of our software and systems
Log, test, and help resolve customer issues, int...