Inbound Customer Service - Early Collections

MCAP • Waterloo, Ontario, Canada • Posted June 08, 2026

Location Waterloo, Ontario

Job Type Full-time

Category Information and Record Clerks

Posted June 08, 2026

The Role
We’re looking for an energetic, self-driven Collections Specialist to resolve delinquent mortgage accounts and support homeowners through the collections process. You will manage early-stage arrears (1–30 days), negotiate repayment solutions, and help homeowners stay on track.
Key responsibilities include:
Resolve delinquent accounts (1–30 days) through collections and/or alternate arrangements
Work proactively with homeowners to prevent future arrears
Address homeowner inquiries related to:
Lapsed home insurance
Condominium and tax arrears
Shortfalls at payout
Handle inbound calls and emails to resolve mortgage arrears; occasionally initiate outbound calls on a case-by-case basis
Evaluate each account by reviewing loan particulars and payment history to determine the appropriate course of action for both MCAP-owned and sub-serviced mortgages
Negotiate appropriate repaym...
            

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