Incident Management Analyst

Robert Half Technology are assisting a leading financial services (fintech) organisation to recruit several Incident Management Analyst 's on a 6-12 month contract basis - fully remote (UK based)

The Incident Management Analyst will ensure medium- and low-severity incidents affecting our fintech platform are promptly and accurately assessed for scale and scope of impacts. You will also ensure affected customers are notified as early as possible about real or potential impacts, engineering leaders are engaged immediately, and incidents are escalated rapidly when warranted, all following a concise playbook

Role

• The Incident Management Analyst will respond to all low- and medium-severity incidents:

1. During a typical eight-hour shift, engineers may open two to ten low- or medium-severity incidents in Jira, Slack and PagerDuty. Your phone and/or laptop will alert you immediately to engage via Google Meet, Slack and Jira.