Incident Manager

Overview

BGV will be done for the selected candidates.

JD below

Provide the Incident Manager role for all Major Incidents, to drive the Incident to resolution

Perform escalations, in accordance with the escalation schema as set forth in the PPM.

Record and track Incident related information within trouble ticket tracking tool

Provide Major Incident communications

Provide daily Major Incident summary reports

Participate in weekly operational review meetings

Participate in monthly process improvement meetings

• Participate in the Incident and Major Incident Management process as documented in the policy and procedures document.
• Meet with Rogers on a weekly basis to review Incidents worked on within the performance window for review of data input quality compliance.
• Resolve those Incidents arising from or related to the Services.
• Quickly resolve Incidents, maintain clear acc...