Incident Manager - Servicenow
Location
castro, kingdom of spain
Job Type
Full-time
Category
Management
Posted
June 05, 2026
Incident Manager - Role Overview
Responsible for the execution and continuous improvement of the Incident Management process, with strong focus on ServiceNow, process design, SLA management, and performance analytics.
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Key Responsibilities
- Design, maintain, and continuously improve the Incident Management process (ITIL aligned)
- Create and update process documentation and work instructions
- Ensure proper incident handling, prioritization, and SLA compliance
- Act as ServiceNow SME for Incident Management (configuration, workflows, data quality)
- Define and manage SLAs, KPIs, and operational metrics
- Develop and maintain advanced analytics, dashbo...