Income Management Officer

Income Management Officer – Income Team

Location: St James Road, Dudley

Service area: Housing & Communities, Income Team

Permanent Position

An exciting opportunity has arisen in the Income team. We are a team that delivers high performance and good customer service and continues to see monthly reductions in rent arrears for Dudley Council in what is a challenging financial time for all. This involves the maximisation of income, effective debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties.

Responsibilities

• Take an overall view of monies owed in order to maximise income to Dudley MBC.
• Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate.
• Carry out home visits to engage with customers with outstanding debt.
• Undertake recovery action for rent arrears t...