Income Manager
Location
London, London
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London.
What the Job Will Be Doing
* Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock
* Maximising rental income collection and reducing current and former tenant arrears
* Developing and implementing effective arrears prevention and recovery strategies
* Managing complex arrears cases and overseeing legal action where appropriate
* Supporting tenancy sustainment through proactive resident engagement and financial inclusion support
* Working collaboratively with residents to agree realistic repayment arrangements
* Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards
* Monitoring KPIs, service standards and performance targets to drive service improvem...
What the Job Will Be Doing
* Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock
* Maximising rental income collection and reducing current and former tenant arrears
* Developing and implementing effective arrears prevention and recovery strategies
* Managing complex arrears cases and overseeing legal action where appropriate
* Supporting tenancy sustainment through proactive resident engagement and financial inclusion support
* Working collaboratively with residents to agree realistic repayment arrangements
* Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards
* Monitoring KPIs, service standards and performance targets to drive service improvem...