Income Officer
Location
Ely, England
Job Type
Full-time
Category
Financial Specialists
Posted
June 20, 2026
The role of Income Officer – Local Operations will include: Support the day to day delivery of excellent customer service functions within income services by engaging with customers in the local community
Ensure that all revenue accounts are effectively managed ensuring that complex cases are resolved and supported
Ensure the provision of an effective income advisory service in line with the prescribed policies and practices focusing on income maximisation, welfare advice and effective support to residents
Meet all legislative and regulatory requirements for income management activities
Develop, build and maintain relationships with key stakeholders, residents, staff and external agencies including income and letting teams NVQ3 in relevant area (e.g. business administration, customer service)
Proven experience of administration relating to customer service and complaint...
Skills and experiences: