Income Officer
Location
London, London
Job Type
Full-time
Category
other-general
Posted
June 18, 2026
Marks Consulting Partners are currently looking for an Income Officer to work with one of our Housing Association clients in London.
What the Job Will be doing
* Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised
* Monitoring rent accounts and taking early intervention action to prevent arrears from escalating
* Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt
* Negotiating realistic repayment arrangements and monitoring ongoing compliance
* Preparing and progressing arrears cases for legal action where appropriate
* Managing garage rent accounts and associated arrears recovery activity
* Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits
* Assisting residents with Universal Credit, Housing Benefit, Discret...
What the Job Will be doing
* Managing a caseload of current and former tenant rent accounts, ensuring income is maximised and arrears are minimised
* Monitoring rent accounts and taking early intervention action to prevent arrears from escalating
* Contacting residents through telephone calls, home visits, letters, emails and interviews to recover outstanding debt
* Negotiating realistic repayment arrangements and monitoring ongoing compliance
* Preparing and progressing arrears cases for legal action where appropriate
* Managing garage rent accounts and associated arrears recovery activity
* Providing residents with advice and support relating to rent payments, budgeting, debt management and welfare benefits
* Assisting residents with Universal Credit, Housing Benefit, Discret...