Information Technology Service Delivery Manager

Key Responsibilities

• Client Success Leadership

o Provide direction and oversight to the IT Client Success team, including Implementation Specialists.

o Maintain direct accountability for client relationships, outcomes, and overall satisfaction.

• Implementation & Escalation Support

o Serve as the primary escalation point for client implementations.

o Act as a hands-on backup when needed to ensure continuity, quality, and timely delivery of IT solutions.

• Cross-Functional Collaboration

• Partner closely with internal IT, Security, Sales, and Client Services teams.

• Drive alignment across departments to deliver a consistent, scalable, and high-quality client experience.

Requirements

▪ A minimum of 12 years’ experience in client success, account management, or related roles within the healthcare IT sector.

▪ At least 3 years of pro...