Information Technology Service Desk
Location
taguig, national capital region
Job Type
Full-time
Category
Outsourcing and Offshoring Consulting
Posted
June 01, 2026
Essential Responsibilities and Duties
- Provides First and second-line investigation and diagnosis
- Resolves and closes incidents/service requests as per Service desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per Service desk procedures
- Communicates with client regarding incident progress
- Ensures tickets are always updated until issues are resolved
- Managing, prioritizing, and documenting incoming questions and support requests by phone, email, chat, or in person.
- Resolving technical issues quickly and efficiently
- Installing and configuring necessary software and meeting end-user needs
- Escalating any serious problems to relevant departments and teams
- Ensuring optimal network performance
- Performing system updates, tests, and maintenance to avoid servic...