Information Technology Support Engineer

SISL Global • chennai, tamil nadu, India • Posted June 04, 2026

Location chennai, tamil nadu

Job Type Full-time

Category it

Posted June 04, 2026

Job Summary:  
The L2 Desktop Support Technician is responsible for providing advanced technical support and 
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction. 

 
Key Responsibilities:  
· Provide Second-level technical support for desktop/laptop hardware, software, and peripheral 
issues. 
· Install, configure, and maintain operating systems, software applications, and system updates. 
· Perform root cause analysis to identify recurring technical problems and develop solutions. 
· Excellent in troubleshooting break/fix issues of windows and mac computers 
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. 
· Collaborate with IT team members on projects, upgrades, and implementations. 
· Maintain accurate records of work pe...
            

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