Information Technology Support Engineer
Location
Mumbai, Maharashtra
Job Type
Full-time
Category
Computer Occupations
Posted
June 04, 2026
Job Summary:
The L2 Desktop Support Technician is responsible for providing advanced technical support and
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
· Provide Second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions...
The L2 Desktop Support Technician is responsible for providing advanced technical support and
troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.
Key Responsibilities:
· Provide Second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions...