Information technology support engineer

Work Location -Pune - Malpani Agile Experience Required - 2 -3 Years Job Type - Work from office CTC - Will be decided based on experience, skillset & client interview Must Have Skills - Excellent verbal and written English Communication. Role Description The IT Global Service Desk is responsible for providing technical assistance to our clients, including diagnosis and resolution of IT issues, as well as ensuring seamless operation of their computer systems and IT services. This position is for the role of IT Support Engineer for a renowned MNC. IT Support Engineer will provide desktop/laptop/software support and assistance related to any Software/Hardware issues to the users, resolve the issues logged in the ITSM tools like Service Now, escalate issues to the next level as and when required and provide exceptional customer service to the users via different channels like in-person/remotely/call/chat etc. Educational QualificationsBachelor's degree (B. Tech, B. E., MCA, BCA, BSc. etc....