Information Technology Support Specialist

Sharp Brains • davao city, davao city, Philippines • Posted June 17, 2026

Location davao city, davao city

Job Type Full-time

Category PRB

Posted June 17, 2026

Position: IT Support Technician L1 (On-site) 
Role Type: FTE 
Working Days: 5 Days a week 
Contract duration: 1 year (extendable) 
Contract Type: Freelance / B2B contract 
Experience Required: More than 3 years IT Support. 
Site Address: Davao, Davao Region, Philippines 
Role – Onsite Deskside Support (L1/L2) Key Responsibilities: 
Key Responsibilities: 
1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 
5. Administered approved software installations...
            

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