Information Technology Support Specialist
Location
davao city, davao region
Job Type
Full-time
Category
IT & Technology
Posted
June 13, 2026
Position: IT Support Technician L1 (On-site)
Role Type: FTE
Working Days: 5 Days a week
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: More than 3 years IT Support.
Site Address: Davao, Davao Region, Philippines
Role – Onsite Deskside Support (L1/L2)
Key Responsibilities
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, upda...