Information Technology Support Specialist

Sharp Brains • greater kolkata area, greater kolkata area, India • Posted June 26, 2026

Location greater kolkata area, greater kolkata area

Job Type Full-time

Category Other-General

Posted June 26, 2026

Position: IT Support Technician L1 (On-site) 
Role Type: FTE 
Working Days: 5 Days a week 
Contract duration: 1 year (extendable) 
Contract Type: Freelance / B2B contract 
Experience Required: More than 3 years IT Support. 
Site Address: Kolkata, India 
Role – Onsite Deskside Support (L1/L2) Key Responsibilities: 
Key Responsibilities: 
1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. 
2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. 
3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. 
4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. 
5. Administered approved software installations, updates, and sec...
            

Interested in this role?

Click the button below to start your application.

Apply Now