Information technology support specialist

Sharp Brains • mexico city, mexico city, Mexico • Posted June 17, 2026

Location mexico city, mexico city

Job Type Full-time

Category Other-General

Posted June 17, 2026

IT support:  
• Desktop, laptop, and peripheral basic troubleshooting (Windows, mac OS, Linux OS, printers, mobile phones etc.)  
• Provisioning and deprovisioning of corporate devices (laptops, phones)  
• Replace broken devices with temporary devices in accordance with Ericsson's processes  
• Provide technical guidance to end users for day-to-day IT issues within the office environment  
• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...).  
Office IT Infrastructure Support:  
• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )  
• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet  
• Network connectivity basic troubleshooting (e...
            

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