Information Technology Support Specialist
Location
saltillo, coahuila
Job Type
Full-time
Category
Bases de datos, analítica y BI
Posted
June 17, 2026
HCL is looking for an IT Support Specialist on site with below requirements:
Overview
This position is for an experienced technician on the Desktop Support team responsible for partnering with both Customer IT design teams and Level 1 Service Desk and other support groups to provide support for core infrastructure and desktop technologies standard to Customer’s operating environment.
Deliver 24x5 on-site technical support across IT locations, including Break & Fix, IMAC/D activities, preventive maintenance, and VIP user assistance. Services also cover meeting room equipment checks, Mobile devices, server/network “hands & eyes” support, and PC refresh.
Responsibilities
- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and Customer L3 application teams.
- Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end...