Infra MS Service Delivery Manager – Arabic
Location
dubai, dubai
Job Type
Full-time
Category
IT & Technology
Posted
June 13, 2026
Role Overview
We are seeking an experienced Technical Service Delivery Manager (Arabic-speaking) to lead and oversee the end-to-end delivery of IT Managed Services for a prestigious client in the UAE. The ideal candidate must bring a strong technical foundation across Infrastructure Security Service Desk and ITSM combined with excellent client relationship management skills bilingual fluency in Arabic and English and the ability to operate diplomatically within a high-pressure environment.
Key Responsibilities
Service Delivery & Governance
- Own and manage all aspects of day-to-day service delivery across the IT landscape (On-prem hybrid and cloud).
- Ensure 100% compliance with contractual SLAs and KPIs.
- Fully govern and drive structured incident problem change capacity and availability management in line with ITIL v4 best practices.
- Lead daily / weekly / monthly governance reviews and interface with client le...