Black Box • Phoenix, Arizona, United States • Posted June 12, 2026
Location
Phoenix, Arizona
Job Type
Full time
Category
Operations Specialties Managers
Posted
June 12, 2026
Role description:
Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency.Act as the single point of accountability for client delivery outcomes – managing delivery across horizontals through coordination with PMs and delivery ops.Work in collaboration with Sales team (Vertical AM/BDM/Sol. to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement.Coordinate and act as conduit for overall delivery – stitching together an account view by working together with PM’s, Account manager and Practitioner sales.Key responsibilities:
Drive delivery execution and delivery excellence in adherence to SLAs.Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.Partner with W...
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