Infrastructure NOC Engineer

IDS-INDATA is seeking a Level 1 Infrastructure NOC Engineer to join our Service Operations team. This is an entry-level role suited to graduates or early-career candidates looking to build a career in IT infrastructure, networking, or cybersecurity. The role involves monitoring customer environments, responding to alerts, logging and managing incidents, and performing initial troubleshooting across network, server, and cloud platforms. You will be responsible for ensuring issues are correctly prioritised and escalated, maintaining accurate ticket updates, and following defined operational procedures and runbooks.

You will support routine service requests such as account provisioning, system checks, and scheduled maintenance activities, while also identifying potential security concerns and escalating them to specialist teams where required. Strong attention to detail, good communication skills, and a willingness to learn are essential, along with a basic understanding of ...