Infrastructure Technician
Infrastructure Technician
Location: Basingstoke (On-site), Shift based role.
As an Infrastructure Technician, you will play a key role in supporting critical IT services within a highly secure environment.
This is a shift-based operational support role working within a 24/7 service environment. You will be responsible for proactively monitoring infrastructure systems, completing operational health checks, and providing technical support to our customers.
As an Infrastructure Technician, you will work in a collaborative environment with strong mentoring and training opportunities to grow your technical skillset and advance within the IT function.
Your role will involve:
Acting as the first point of contact for IT support queries via phone, email, or ticketing system
Performing daily health checks and proactive infrastructure monitoring
Logging, prioritising, and resolving incidents and servic...