Insurance BPS Leader

This position oversees Life & Annuities call center operations and delivers process improvement and operational excellence.

Essential Job Functions

• Life & Annuities domain expert with call center experience
• Hands‑on problem solving, risk management, and driving solutions
• Minimum 8 years of experience in Life & Annuities and overall 15+ years in BPS call center space
• Optimizing operational expenses while ensuring delivery remains within budget
• Experience with insurance technology platforms, automation tools, and digital transformation initiatives
• Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance
• Supervise and mentor a team of managers, senior analysts, and analysts
• Collaborate with cross‑functional teams to enhance and streamline business processes
• Analyze data and performance metrics to identify areas for improvement