Insurance cx team lead — performance & coaching

EXL in Cape Town is looking for an Assistant Manager to manage and deliver high-quality customer service in an insurance environment. This role includes leading a team of customer care agents, monitoring performance metrics, handling escalations, and ensuring adherence to company standards.

The ideal candidate should have over 2 years of BPO management experience, excellent communication skills, and a commitment to coaching and employee engagement in a fast-paced setting. #J-18808-Ljbffr