Insurance Quality Lead
Location
london, england
Job Type
Full-time
Category
Management & Operations
Posted
June 11, 2026
Role: Insurance Quality Lead
Salary: £50-£55k
Location: London Liverpool Street
About the Role
We are currently seeking an Insurance Quality Lead to enhance sales performance and quality. This role will work with our existing broking team to drive profitable, compliant growth by uplifting broker capability (sales practice, product knowledge, customer outcomes) and assuring quality across calls, files, and journeys – closing the loop with coaching, technical controls and compliance processes to improve conversion, retention and regulatory outcomes. This will balance technical depth with a collaborative, coaching mindset to raise standards and outcomes.
Responsibilities
- Develop broker capability and coaching
- Run monthly coaching cycles – reviewing broker calls and files and delivering structured feedback
- Design and deliver learning on objection handling and creating good customer o...