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Intake Manager

ERM • New Delhi, Delhi, India • Posted June 03, 2026

Location New Delhi, Delhi
Job Type Full time
Category Operations Specialties Managers
Posted June 03, 2026

1. Purpose of the Role

The PMO Analyst/Support role is responsible for coordinating the end-to-end intake of new business requests, maintaining the demand pipeline, preparing governance materials, and supporting prioritisation and decision-making processes across the IT portfolio. The role acts as a key liaison between business requesters and IT Business Partners, ensuring clarity, consistency, and strong governance discipline throughout the intake and triage lifecycle.

2. Key Responsibilities

2.1 Intake & Demand Coordination

  • Coordinate the end-to-end intake of new business requests, ensuring all submissions are complete, well defined, and aligned to the intake framework.
  • Act as the primary liaison between requesters and IT Business Partners to clarify requirements, priorities, impacts, and urgency.
  • Maintain and continuously update the demand pipeline with accurate status, categorization (BAU, non-BAU), and sequencing.

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