Interim IT Support Manager Job ID: JP054476
Location
Aartselaar, Flanders
Job Type
full time
Category
Operations Specialties Managers
Posted
June 24, 2026
Interim IT Support Manager
We are seeking an experienced Interim IT Support Manager with at least 7 years of relevant experience in IT support leadership. This role combines people leadership, cultural transformation, and hands-on operational involvement within a Service Desk environment.
Key Responsibilities
- Lead, coach, and develop a team of Service Desk professionals.
- Drive cultural and behavioral change to improve team spirit, accountability, ownership, and customer focus.
- Enhance support processes, service quality, and user experience.
- Actively support day-to-day Service Desk operations when required.
- Oversee first- and second-line support activities for more than 1,400 users and partners.
- Manage incident resolution, user administration, software and hardware support, documentation, and continuous improvement initiatives.
- Monitor service performance through ticketing and reporting tools...