Intern, Customer Experience (CX) Analytics & Process Improvement
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 09, 2026
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!
Be part of our diverse and inclusive team.
Job Responsibilities- Experience and utilize the products & services offered to both city and hotel guests at various touchpoints in Marina Bay Sands.
- Perform monthly Internal Audits to measure both service and hardware such as:
- Purchase a ticket and experience our world‑class entertainment offerings (ArtScience Museum, Sands SkyPark Observation Deck and Sands Theatre)
- Dine and get first‑hand experience in the different F&B outlets
- Cleanliness and maintenance checks of premium high impact areas within MBS
- Evaluate the experience and provide a full report based on service and hardware.
- Ensure that all internal audits are being carried out while maintaining data accuracy, integrity, and in accordance to Marina Bay Sands’ brand standards.
- Analyze data points from the Internal audit program t...