Intern, Customer Support
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 06, 2026
The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle. Your tasks
- Provide assistance to customers' queries while using R&S products in a timely and accurate manner, via phone, email or ticketing system
- Identify customer needs and provide timely resolution of problems or escalation on behalf of customers to appropriate next level of technical support personnel
- Update the ticketing system databases with information about technical issues and useful information provided by customers
- Improving existing ticketing system by evaluating system process and making recommendations
- Frequent interaction with sales and technical support for resolving customer issue
- Other ad-hoc assignments as assigned b...