Internal Ombudsman

Internal Ombudsman, Jupiter Group

Joint appointment by: Amica Finance Private Limited (NBFC) and Amica Payment Services Private Limited (Non-Bank PPI Issuer)

About the Role

The Jupiter group is establishing the office of the Internal Ombudsman (IO) at the apex of customer grievance redress across its two RBI-regulated entities, Amica Finance Private Limited (the NBFC) and Amica Payment Services Private Limited (the PPI issuer). The IO is a statutory function under the RBI (Internal Ombudsman) Directions, 2026, and provides a final, impartial layer of internal review for customer complaints that have been wholly or partially rejected by the grievance teams of either regulated entity.

The IO will be jointly appointed by, and accountable to, the Boards of both entities with separate but coterminous appointment letters and a unified office of the IO. The role operates with full functional independence from business and operations, and ...