Internal Support

The Internal Support provides technical support and maintains the company’s internal IT infrastructure, ensuring smooth operation of hardware, software, and network systems. This role involves troubleshooting user issues, system maintenance, and coordinating with teams to ensure reliability and efficiency of IT services within a fast-paced, technology-driven environment.

Responsibilities

• Provide first-level technical support to company employees for hardware, software, networking, and peripheral device issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Troubleshoot user issues related to operating systems, application software, email, and network connectivity.
• Manage user accounts, permissions, and access controls through internal systems.
• Support system updates, backups, and security patch management.
• Monitor IT infrastructure performance and promptly resolve IT-r...