Intraday Coordinator
Title: Intraday Coordinator
Department: Customer Operations
Location: 6300 Steeles Ave West, Woodbridge
Total Potential Compensation: $55,000 - $75,000
Position Summary:
As a member of the Workforce Management Team, an Intraday Coordinator is responsible for the implementation and management of Workforce Management (WFM) process, including intraday real-time monitoring and analysis of agent activities, ensure line of business are running optimally to maximize efficiencies, protect and deliver on key performance metrics an serving as a liaison between the communications and customer operations departments, and conducting audits pertaining to CEO/CFO attestation and contact assurance for Commercial Relations and Resolution Queue.
Duties and Responsibilities:
Supports day-to-day operations of a World Class Customer Operations Centre. (Digital, Commercial and Personal Cus...