Intraday Forecasting & Schedule Analyst
Location
perímetro urbano barranquilla, atlántico
Job Type
Full-time
Category
Gestión y dirección
Posted
May 26, 2026
Specific Responsibilities
- Monitor queue level performance and variance to forecast in real time
- Report any significant variations from forecast to Operations and WFM Management
- Provide recommendations for addressing and responding to variations from forecast
- Monitor agent level schedule adherence
- Report any significant adherence to Operations and WFM Management in a proactive and in an urgent manner
- Analyze variations to forecast and project impact for the remainder of the day
- Compile and submit intraday reports with accuracy and timelines as well as proactive recommendations for actions
- Update schedules with real time attendance and exceptions
- Approve/recommend alternatives for real time schedule exception requests
- Other related duties as required
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