Intraday Workforce Planning Analyst - Client Engagement

Kraken is seeking a Client Engagement Operations Analyst to ensure service support teams are efficiently staffed. The role involves intraday forecasting, scheduling, and data analysis to drive exceptional client experiences.

The ideal candidate will collaborate with operational leadership on staffing needs, lead capacity planning, and communicate effectively with team members. Strong interpersonal skills and a passion for client experience are essential.

This position supports a dynamic work environment with flexible scheduling.