Intraday Workforce Planning Analyst - Client Engagement

Kraken is hiring a Client Engagement Operations Analyst to manage staffing and scheduling for service support teams. This role focuses on intraday forecasting, balancing operational needs with strategic planning to ensure exceptional client experiences.

Key responsibilities include managing staffing levels, analyzing productivity patterns, and collaborating with cross-functional teams. The ideal candidate is passionate about client outcomes and possesses strong interpersonal skills.