IS Technician

As an IS Technician you will lead all aspects of client‑focused technical support and customer service on supported technology, applications and platforms to enable delivery of work to GHD’s clients. The individual in this opportunity will function as an escalation point within the team, perform coordination functions, and take a lead role in projects and initiatives in your region.

Responsibilities

• Provide technical support for requests made by clients
• Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels
• Accurately update and/or log all tasks/client requests in the ticketing system
• Installation & control of approved software applications being used by the company
• Troubleshoot and resolve issues related to software, hardware, mobility, printers, etc
• Troubleshoot and resolve network related issues, escalating to other IS teams where relevant
• E...