IT - Application Support Specialist

EMPLOYER : Northland Properties Corporation (NPC)

LOCATION : Support Centre, Vancouver, BC

EMPLOYMENT TYPE : Full Time

COMPENSATION RANGE : $55,000-60,000

BENEFITS : Health/Dental/Vision, Paid Time Off, Employee Perks

Overview

The Application Support Specialist ensures the smooth operation, maintenance, and optimization of Northland’s software applications and digital platforms. The role serves as the primary liaison between end‑users, technical teams, and vendors to troubleshoot issues, manage configurations, and support application updates or enhancements.

Responsibilities

• Provide support for core business applications including PMS (Opera Cloud), CRS, GMS, and Payment Systems.
• Log, triage, and resolve tickets for incidents, service requests, and support, adhering to established SLAs.
• Diagnose software errors, performance issues, and configuration pro...