IT Applications Troubleshooter

Experience

- 5–8 years of relevant experience in Microsoft 365 messaging and collaboration platforms.

Primary Responsibilities:

- Provide support for Exchange Online and Microsoft Teams.

- Troubleshoot mail flow issues, mailbox access, and client connectivity problems.

- Basic administration of SharePoint Online.

- Experience with Slack administration and integration.

- Manage and support:

o Mailboxes, shared mailboxes, distribution lists.

o Exchange transport rules and connectors.

o Teams’ policies, meetings, and calling features.

- Monitor service health and proactively address incidents.

- Handle incident, service request, and problem management tickets.

- Perform root cause analysis (RCA) for recurring issues.

- Ensure adherence to SLAs and operational procedures.

- Train/assist the service...