IT Business Analyst

Job Description

We are looking for a Transversal Business Analyst – ITSM Platform (BMC Helix) to support our IT Service Management Platform evolution by supporting in the design, optimize, and standardization of the ITSM processes on the BMC Helix platform.

This role focuses on compiling requirements from various stakeholders to positively change the end-to-end workflows across Incident, Problem, Change, Service Request, Event, Knowledge Management, and CMDB modules in BMC Helix, leveraging Helix capabilities such as automation, and integrations.

The key objective is to improve service delivery efficiency, user experience, and process standardization through effective use of BMC Helix.

The Business Analyst will ensure a holistic view of ITSM processes, data flows, and integrations within the enterprise ecosystem.

JOB DESCRIPTION
As a Transversal Business Analyst – BMC Helix ITSM, you will act as the key point of contact ...