IT Change Manager

Abu Dhabi

The IT Change Manager provides leadership planning prioritization scheduling reporting and effective execution of service management functions. This role involves leading a team responsible for managing the IT Service Management processes: Incident, Problem, Knowledge, Release and Change. It provides reports on IT service management processes and reviews related processes for enhancements and improvements. The Service Management Lead ensures that all major incidents are meticulously recorded, tracked and resolved efficiently, thereby minimizing operational downtime and maintaining service stability while repeated incidents are systematically converted into problems and addressed through robust improvement actions. It enriches technical knowledge experience for IT & Business users and promotes a lesson‑learning culture. The role also ensures that releases and changes are planned, assessed for risk and impact, app...