IT Customer Experience Product Specialist

Bosch Group • bengaluru, karnataka, India • Posted June 09, 2026

Location bengaluru, karnataka

Job Type Full-time

Category Other-General

Posted June 09, 2026

                Job Description

As an IT Customer Experience Product Specialist, you will act as a bridge between technology and user needs. You will map customer journeys, analyze feedback, optimize digital touchpoints to improve satisfaction, filter customer issues, and collaborate closely with cross-functional teams (Sales, Service, Marketing teams) to build seamless, intuitive, and highly engaging IT products and solutions. 
Key Responsibilities  
• Customer Journey Optimization: Map and evaluate the end-to-end user journey to identify pain points and areas for improvement. 
• Feedback Analysis: Analyze user feedback, support tickets, and NPS (Net Promoter Score) data to spot trends and prioritize product fixes. 
• Cross-Functional Collaboration: Act as the liaison between the customer-facing teams and the product teams. Filter feature requests and bugs, ensuring developers focus on critical enhancements. 
• Product Education: Create and m...
            

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