IT Desktop Support Manager (On Site)
Location
atlanta, ga
Job Type
Full-time
Category
Retail,IT Services and IT Consulting
Posted
June 09, 2026
TekStream Solutions has an immediate need for an IT Service Desk Manager in Atlanta, GA. This is an on site, full-time opportunity (Monday-Friday, 8:30 am -5:00 pm in Atlanta, GA - College Park Area). The IT Desktop Support Manager will provide Operational Oversight over a team of On Site Service Desk Associates at the client site.
Key Responsibilities:
- Provide Operational Oversight, ensuring daily operations of the support team run smoothly at the client site.
- Monitor agent performance, SLA adherence, and service quality.
- Serve as the point of escalation for high priority incidents.
- Provide onsite training, supervision, coaching, and support to MSP support agents.
- Manage shift schedules and timekeeping.
- Conduct regular performance check-ins with Technical Analysts.
- Act as a liaison between the MSP and the client.
- Communicate updates, outages, and service ...