IT End User Services Senior Analyst
Location
Mexicali, Baja California
Job Type
Full-time
Category
Computer Occupations
Posted
June 18, 2026
RESPONSIBILITIES
- Diagnose and troubleshoot hardware/software issues to document and resolve problems.
- Provide second-level user support for complex issues that cannot be resolved remotely by the Service Desk.
- Ensure incident management by responding to service desk requests via multiple communication channels and escalating as necessary.
- Lead hands-on support for IT project implementations and perform additional job-related duties as assigned.
- Collaborate with cross-functional teams to solve end-user technology issues.
- Assist with asset management and maintain stock levels of spare equipment.
- Support the Platform Service Team in backup operations and PC replacement programs.
- Keep IT management informed about the state of local infrastructure.