IT End User Support
Location
Metro Manila
Job Type
Full-time
Category
other-general
Posted
May 26, 2026
Job Summary:
The IT Technical Support Specialist is responsible for providing on-site and remote support to end-users, ensuring timely resolution of hardware, software, and network-related issues. The role involves hands-on troubleshooting, user assistance, and coordination with vendors and internal teams to maintain efficient IT operations and endpoint reliability.
Key Responsibilities:
1. Installation, Move, Add, Change (IMAC) Services:
- Assist in receiving, verifying, and delivering IT equipment and peripherals.
- Install, relocate, or configure IT devices as needed.
- Perform device swaps and conduct post-installation health checks.
- Create and update technical recommendations and documentation.
- Coordinate with third-party vendors for equipment deployment and support.
- Provide support for video conferencing systems and onsite events.
- Facilitate warr...