IT & ERP Support Officer

Job Overview

Support staff by handling Odoo queries, equipment troubleshooting, and routine maintenance across the organization.

Responsibilities

• Act as the first point of contact for Odoo user questions and issues.
• Create and manage user logins, roles, access rights, reset passwords, and resolve access problems.
• Enter and verify data, run standard reports, and assist users in locating appropriate screens and reports.
• Prepare and keep simple step‑by‑step guides up‑to‑date.
• Report issues clearly and coordinate with the external Odoo partner, Elitbuzz, and follow up until resolution.
• Troubleshoot hardware such as laptops, desktops, printers, IP phones, CCTV, biometric attendance, and other office equipment.
• Fix common problems with Windows, Microsoft 365, email, Wi‑Fi, VPN, and basic networking.
• Set up systems and accounts for new joiners, including site and mobile staff using Odoo on phone...